Capital Access Manager

 

 

What is a Capital Access Manager?

A Capital Access Manager, or a CAM, is a staff member internal to the Kiva Hub who is trained on how to:

  • share the Kiva US loan opportunity with entrepreneurs and local stakeholders, as well as

  • support clients on the back-end of the Kiva crowdfunding process.

Additionally, Kiva equips the CAM with the entire borrower pipeline to manage and grow. The CAM then takes on the responsibility for all of the borrower-facing relationships in their (geographic) market.

A CAM is Committed To…

  • Equitably supporting all clients without bias

  • Researching the local capital access ladder and…

    • Establishing relationships with other lenders

    • Referring up and down capital ladder

  • Market goals:

    • Minimum commitment of 10 loans raised each year

    • (Optional if Hub is already providing technical assistance) Minimum of 1 Trustee trained, onboarded and active (servicing borrowers and making endorsements) by end of year 1

    • (Optional) 1-2 community events held each year

  • Impact goals: 80% of all borrowers who come through the pipeline meet at least one of these criteria:

    • Minority entrepreneurs

    • Female entrepreneurs

    • Low-to-moderate income entrepreneurs

  • Repayment goals:

    • > 80% repayment rate 

  • Adhering to the code of conduct laid out in this contract

How do I recruit or source a CAM?

The CAM can be sourced in multiple ways, depending on the existing resources and needs of the Hub organization:

  1. Delegate these responsibilities to an existing staff member

  2. Hire a new employee

    1. Full-Time (sometimes splitting their time on another organizational program)

    2. Part-Time

    3. Utilize a fellowship program (ex: Americorps Vista)

What does the ideal CAM look like?

The ideal CAM is…

  • Comfortable being independent

  • A critical thinker

  • Not afraid to ask questions

  • Highly organized

  • Able to effectively manage time

  • Highly communicative

  • Experienced in and comfortable with public speaking, events, and managing partnerships

  • Comfortable with technology and able to navigate multiple platforms at once (Google Drive/calendar/email, Slack, Microsoft Excel, etc.)

Additional (optional) qualifications:

  • Bachelor’s degree and/or work experience in one of the related fields:

    • Microfinance

    • Small business experience

    • Banking and finance

    • Social Work, Psychology, Counseling, etc.

    • Government or Nonprofit Management

  • Familiarity with the market in which the Hub is located

  • Conversational in Spanish or another language prevalent in the local community

What is the breakdown of the CAM role?

  • Time Commitment

    • The Capital Access Manager role time commitment can fall between 15-40 hours/week, but this varies depending on the market size and loan volume goals. The recommended minimum time commitment is 15 hours/week.

  • Partnership & Community Development

    • Cultivate a community of economic development and small business lending, log a network of resources and stakeholders.

    • Host or support workshops/conventions about the ‘Capital Ladder’ - highlighting relevant capital access providers beyond Kiva.

    • Plan or support local engagement events such as borrower marketplaces.

    • Respond to informational inquiries about Kiva from prospective partners within the market.

    • Promote technical assistance and small business advancement opportunities among Kiva’s partner network.

    • Cultivate a lending community comprised of individuals and local philanthropic and corporate lenders to support local businesses.

  • Manage Local Borrower Experience

    • Monitor the inbound pipeline

      • Monitor metrics to ensure borrowers are meeting Kiva’s goals.

      • Review new applications daily, assess which ones are ready to be reviewed by Kiva’s HQ and which ones need more work.

      • Ensure Trustee-referred borrower applicants receive endorsements on their applications from Kiva Trustees.

      • Connect borrowers to local Trustees and technical assistance providers.

      • Help to triage borrower support requests and potential borrower inquiries.

    • Fundraising

      • Help borrowers throughout the fundraising process - e.g., answer questions, provide fundraising coaching as needed using fundraising templates/strategies.

      • Spread the word about currently funding Kiva profiles through the Hub’s networks and newsletter as appropriate.

    • Repayments, Delinquency and Defaults

      • Implement Kiva’s repayment strategy throughout the pipeline to ensure responsive, motivated and Trustee-backed entrepreneurs are getting prioritized throughout the pipeline.

      • Conduct outreach to former Kiva borrowers – who successfully repaid in the past – for repeat loans.

      • Ensure borrowers understand the importance of and are making their repayments on time.

      • Conduct routine monthly outreach and reminders to default-eligible borrowers.

      • Help Kiva’s HQ decide which borrowers to default.

What is the procedure for onboarding a CAM?

Once a Hub has confirmed their contract and partnership with Kiva, they can determine how their CAM will be sourced, and, if relevant, begin recruiting for the CAM role.
If a CAM is being hired as a new staff member in the Hub, the Hub must:

  1. Be responsible for posting and recruiting for the role.

  2. Use the above content in the job description of the role (subject to edits as appropriate).

  3. Include the Kiva Regional Manager in the final interviews and decision-making process.

  4. Guarantee the participation of the CAM in one of the four annual CAM trainings (done remotely).**

  5. Establish a start date for the CAM that aligns with the date of the CAM training.

    • If the CAM has split responsibilities between the Kiva program and other Hub-related responsibilities, they may begin sooner than the CAM training, but not begin Kiva-related tasks until after their training.

**Notes on CAM training:

  • Prerequisites completed by the Hub/CAM prior to the date of the Kiva program training:

    • Signed Hub Contract

    • Signed CAM agreement

    • Paid Hubs Fee 

  • Training will be provided in 5 weekly modules 

  • If a Hub gets a new CAM, they will have to be retrained.

  • If an existing Hub needs retraining in a specific area, they are welcome to join upon recommendation by their Kiva Regional Manager.

What is the procedure for off-boarding a CAM?

As soon as a Hub is aware of a change in staff as it relates to the CAM role, they must immediately notify the Kiva Regional Manager.